Refund policy

1. Refund eligibility

• Order failed and Stars were not delivered.
• Payment was captured but status stayed unresolved beyond the support SLA.
• A confirmed technical issue on our side prevented delivery.

2. Non-refundable cases

• Successful delivery to the username entered before payment.
• Incorrect recipient entered by the customer.
• Requests that violate abuse and fraud protections.

3. How to request a refund

• Contact support with your request ID.
• Attach payment confirmation and approximate payment time.
• Describe the issue in one message to speed up resolution.

4. Review and timeline

Each request is reviewed manually against payment and delivery logs. Response time depends on payment provider confirmation windows.

5. Final note

To reduce risk, always verify the @username in checkout before submitting payment.